Sunday, May 07, 2006

Tale of a TIP

A shocking incident happened today. Chintan, Rachit and I had been to watch the movie "Darna mana Hai" in Burlington, NJ and on our way back decided to have dinner at "Minella's Diner" in Wayne, PA. Throughout the drive to Minella's we were pretty apprehensive about having to deal with one particular waiter, the Puerto Rican, who has undoubtedly got to be the rudest horse's arse of a personality alive. We sunk into our alloted booth and were thinking about what to order given that underprivileged menu. No prizes for guessing here that we were waited upon by the same guy who still doesnt seem to have found a job elsewhere. Surprisingly, I was greeted by a smile this time as he took my order for coffee and pancakes.
We finished our dinner and as usual we added the TIP of 4$ on a bill of 20 on the credit card itself, since no one had change in their pockets. As we were reversing our car out of the parking lot we saw that Puerto Rican waiter (PRW) approaching our car. I lowered the windows thinking that he is coming to give us something which we might have forgotten on our table.

PRW (throwing a 25 cent coin at us) : I don't need this..keep it for yourself.

I couldn't quite fathom the reason for such a reaction. Not knowing what hit us, we parked the car again thinking about going back in to clarify the reason for such an act.
As we went back in, I pointed my finger towards the waiter calling him to justify his act, but he chickened out and went back into the kitchen leaving another waiter and two waitresses to do the job.

Aup: I don't quite understand what did the PRW mean when he threw this 25 cent coin at us. What was he thiking.
The other waiter: He must have found that 25 cent coin on your table and he came to return it to you.
Us: Wait a minute..that can't be. He rudely threw the coin at us..so he might not be just returning our coin back. His body language would have been completely different had he come out to return the change we had spilled on the table.
The other waiter: You guys never TIP so he must have thought that 25 cents left on the table was the TIP.
Us: What?? First of all we have never walked out of any restaurant in the US without leaving a 15% TIP at least if not more. And even now, we have given a TIP and you can check it if you want.
Meanwhile, the owner of the shop just walked into the conversation and played a cameo. He had brought our receipt with him and pointed out the 4$ TIP. We stood vindicated but I still could not let him go on the basis of his apparent misjudgement.
Aup: I think that TIP is gratuity given with pleasure. If you give us horrible service there is no reason why I should leave a TIP. That apart I have never walked out of this place without leaving at least a 15% tip.
The other waiter: Then I am sorry sir, there has been a misunderstanding.
Us: We dont care. TIP or no TIP this is not a way to treat your customers
The other waiter and the waitresses: This will never happen again
Us: This won't happen again if we come here again. We will make sure that we don't come to this place again.
And we just walked out of there.

I was horrified with the treatment meted out to us and it surely does affect you cos you know that you haven't done anything wrong. A jerk just comes along and spoils your day so you should not let him go without clarifying and justifying your point. Hell..I don't even know why we argued with the other waiters instead of just taking the matter to the manager because after all don't birds of a feather flock together ?. We were just discussing on our way back that its rather better to just let this thing go because there is a reason why he is a waiter and somethings should just be !

4 comments:

Anonymous said...

Quite shocking. Saala manager ko chillana chahiye tha aur woh aadmi ka naukri khatre mein daalna chahiye tha. U are correct...there is a reason y that choot is a waiter....i remember that rude MOFO very vividly.

Anonymous said...

Interesting incident ... though a question (not directly related) that pops in my mind is whether u should be tipping at least 15% (always as a rule) in the first place?

Anonymous said...

arre end mein jaaate jaate usse aur ek quarter dena chahiye tha :D

Anonymous said...

That was an unfortunate incident. Waiters who are not polite should be fired from their job.

Aup- do u remember the incident when Suraj, Amit & I had come to PA and we'd parked the car in downtown Philly - the parking attendant wuz very rude to us when we couldn't find the receipt (and we'd parked there for only like 30 minutes)...

Abhi picture baaki hai mere dost !

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